From your first visit to the order delivery, we want you to be completely satisfied with your experience. Our friendly and knowledgeable support team is available to help you to find the product that fits your needs perfectly as well as possible.
If for any reason you are not satisfied with your product in the first 30 days after purchase, simply contact our Support Team.
Please note that any refund requests and order cancellations will not be accepted after 30 (thirty) full days from purchase.
Refund and Cancellation Policy (30-Day Money Back Guarantee)
A customer is eligible to get a full refund if:
- The software malfunctions during pre-installation, installation and post-installation procedures given that technical support had enough time to try to fix any of the issues.
- Other significant and relevant reasons for a full refund are provided (reviewed by our customer support representatives).
A customer is NOT eligible to get a full refund if:
- Lack of basic PC knowledge results in installation and usage problems. The customer must have at least beginner PC skills in order to be able to install and use the software provided by us.
- The software requirements have not been met by the customer.s PC configuration. It is up to the customer to review the latest requirements information at the official software web-resource.
- Software delivery was partially or not completed due to internet connection problems (client-side).
- Technical and/or Customer Support are not available from the original manufacturer for some reason.
- Updates are not available from the original software manufacturer for some reason.
- The problem regarding the OEM software package is not correctly described due to lack of knowledge, language barriers, lack of communication (client-side), etc.
- Software caused PC or any other damages. Our company is not responsible for the way customers use OEM software provided by us.
Please note that partial refunds are not approved due to payment processor.s refund policy.
Receiving a refund or order cancellation is quite simple. A ticket with a refund/order cancellation should be submitted to our HELP DESK. The request will be reviewed within 24-36 hours and a reply will be issued.
